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Entrepreneurship 101
$99.00In this course, you'll learn the basics of entrepreneurship. You will learn how to find and evaluate business ideas, flesh out those ideas by developing value propositions and financial projections, consider your ownership options, prepare the appropriate documents (including a business plan, pitch deck, and white papers), and gather funding for your business. You'll also learn the steps of developing, testing, marketing, and launching a product or service. To wrap things up, you'll learn how to grow your business and become an entrepreneurial leader. -
Understanding and Coping with the COVID-19 Pandemic
Original price was: $99.00.$0.00Current price is: $0.00.The COVID-19 pandemic is affecting people around the world, resulting in health care systems being overwhelmed, people being confined to their homes, restrictions on travel, and the closure of businesses and industries. Because of this, many people are struggling with uncertainty and fear. Learning Objectives: Understand what COVID-19 is and how it spreads Know how to protect yourself during this pandemic Understand what self-isolation and self-quarantine mean and how to comply Know what to do if you become sick Learn about psychological reactions to the situation Learn ways to manage stress and anxiety caused by the situation Learn proper techniques for washing hands, using hand sanitizer, using masks, and cleaning and disinfecting Recognize reliable sources of information about the pandemic *90 day access period -
Creating Successful Staff Retreats
$99.00In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesnt stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities arent, you need to evaluate how things went so you will learn how to create an evaluation and follow up. -
Customer Service Essentials
$95.00This online Customer Service Essentials Course is designed for anyone who works with members of the public face-to-face, over the phone, via email, social media or live chat. Excellent customer service will help individuals, teams and organizations build positive working relationships with both external and internal customers. This course features several topics covering CRM Management, Call Center Training, Customer Service Management, and behavioral resources; helping to enable high standards of customer service at all times and ensure customers have the best experience, facilitating repeat business and positive recommendations. Course Benefits Learn at your own pace Earn Certificate of Completion 60 Day Access Period -
Employee Recognition: Appreciating Your Workforce
$99.00Here you are going to learn just what an employee recognition program is all about. You're going to consider who falls under the definition of an employee and then decide why you should provide recognition for them. You will also look at the types of recognition programs, how to lay the foundation for one, and then how to actually build, implement, and follow up on a program in your office. Learning Objectives: Define who employees are. State why employees should be recognized. Develop a program for employee recognition. Implement and measure an employee recognition program. *90 day access period -
Managing Customer Service
$99.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Learning Objectives: Identify ways to establish links between excellence in customer service and your. business practices and policies. Develop the skills and practices that are essential elements of a customer service focused manager. Recognize what employees are looking for to be truly engaged. Recognize who the customers are and what they are looking for. Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage. *90 day access period -
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English as a Second Language: A Workplace Communications Primer
$99.00This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
Microsoft Excel 365: Part 2: Organizing Worksheet Data with Tables
$19.00In this course you will learn how to create and modify tables, sort data, and filter data. -
Lean Process Improvement
$99.00This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods. -
Skills You Need for Workplace Success
$0.00Upon completing this course, you are going to know approaches to be an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem solving. You will also identify tips to giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace and learn a three-step process to building self-confidence. -
Conquering Your Fear of Speaking in Public
$35.00To begin this course, youll review some of the basics of communication. Then, youll learn how to make small talk, develop conversations, speak well, dress appropriately, and control nervousness. To wrap things up, youll learn how to handle specific scenarios, like meetings and sticky social situations. -
Business Ethics for the Office
$99.00In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg's six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. *90 day access period www.skillmatelearning.com -
Communications for Small Business Owners
$99.00If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. -
Managing Pressure and Maintaining Balance
$35.00This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Selling Smarter
$99.00In this course, you will learn why consultative and customer-focused selling are so important. You'll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Mastering The Interview
$35.00In this course, you will learn how to prepare for and participate in a job interview. Well share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview. -
Onboarding: The Essential Rules for a Successful Onboarding Program
$99.00This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program. Learning Objectives: Define onboarding and describe how it is different from orientation. Identify the business benefits of onboarding. List the factors that contribute to a successful onboarding program. Build a team to create an onboarding program. Prepare a vision statement and goals for an onboarding program. Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up. Customize your onboarding framework. Identify which metrics you should track to evaluate program results. Create a branded, unique program that will strengthen your company’s image and market position. *90 day access period -
Microsoft Excel 365: Part 2: Enhancing Workbooks
$19.00In this course you will learn how to customize workbooks and prepare a workbook for audiences. -
Building an Online Business
$99.00This course will lead you from your idea to your online business. It will take a look at important components such as business plans and marketing while touching upon payments, online marketplaces, and much more. With those topics covered you will have the skills to become an online entrepreneur. -
Emotional Intelligence
$35.00This course will introduce you to the history of emotional intelligence and what its all about. You'll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. You'll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Public Relations Boot Camp
$99.00In this course, you will learn how to determine the type of information required in a particular situation, ways to approach PR strategically, how to create compelling releases, and techniques for managing media relations. Learning Objectives Apply the different purposes to strategic vs. tactical PR. Design a PR strategy. Develop strong relationships with reporters and journalists. Take your communication skills to a higher level. *90 day access period -
Creating a Google AdWords Campaign
$99.00In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success. *90 day access period www.skillmatelearning.com -
Working Smarter: Using Technology to Your Advantage
$35.00In this course, youll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered. -
Process Improvement with Gap Analysis
$99.00You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation. -
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Six Sigma: Entering the Dojo
$99.00Once you complete Six Sigma: Entering the Dojo your skills in this practical area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships. -
Creating a Dynamite Job Portfolio
$35.00In this course, youll learn about the different aspects of your job package, including your resume, cover letter, and job portfolio. Youll also receive a plan that will get you to a job in 60 days, techniques for writing thank-you notes, and tips for choosing your references.
