Human Resource Development Library

Learning Objectives:

• Recognize the importance of having a performance review process for employees.
• Understand how to work with employees to set performance standards and goals.
• Develop skills in observing, giving feedback, listening, and asking questions.
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• Make the performance review legally defensible.

Learning Objectives:

• Understand how important an orientation program is to an organization
• Identify the role of the human resource department in the orientation program
• Recognize how the commitment curve affects both new employees and their
• managers
• Know what companies can do to deliver their promise to new employees
• Determine the critical elements of effective employee training
• Establish the importance of having an employee handbook for new and longterm
• employees

Learning Objectives:

• Recognize the costs incurred by an organization when a wrong hiring decision is made.
• Develop a fair and consistent interviewing process for selecting employees.
• Prepare better job advertisements and use a variety of markets.
• Be able to develop a job analysis and position profile.
• Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions.
• Enhance communication skills that are essential for a skilled recruiter.
• Effectively interview difficult applicants.
• Check references more effectively.
• Understand the basic employment and human rights laws that can affect the hiring process.

Learning Objectives:

• Understand what conflict is and how it can escalate.
• Understand the types of conflict and the stages of conflict.
• Recognize the five most common conflict resolution styles and when to use them.
• Increase positive information flow through non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies.
• Become more confident of your ability to manage conflicts to enhance productivity and performance.

Learning Objectives:

• Understand the role of goal setting in performance management.
• Have tools to help your employees set and achieve goals.
• Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
• Have a better knowledge of motivational tools and techniques.

Learning Objectives:

• Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
• Describe and apply language that is specific to each generation currently in the workplace.
• Explore organization strategies that overcome gap issues.
• Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

Learning Objectives:

• Define creativity.
• Identify the characteristics of a creative person.
• Develop your creativity.
• Understand the importance of creativity in the workplace.
• Identify the benefits of creativity in the workplace.
• Examine creative corporate cultures.
• Foster creativity in the workplace.
• Apply brainstorming techniques.

The COVID-19 pandemic is affecting people around the world, resulting in health care systems being overwhelmed, people being confined to their homes, restrictions on travel, and the closure of businesses and industries. Because of this, many people are struggling with uncertainty and fear.

Learning Objectives:

• Understand what COVID-19 is and how it spreads
• Know how to protect yourself during this pandemic
• Understand what self-isolation and self-quarantine mean and how to comply
• Know what to do if you become sick
• Learn about psychological reactions to the situation
• Learn ways to manage stress and anxiety caused by the situation
• Learn proper techniques for washing hands, using hand sanitizer, using masks, and cleaning and disinfecting
• Recognize reliable sources of information about the pandemic