Human Resource Development Library

This in-depth course will cover the entire performance management process, various types of performance reviews, goal setting, feedback strategies, coaching tips, techniques for handling performance problems, and ways to maintain performance.

Learning Objectives:

• Recognize the importance of having a performance review process for employees.
• Understand how to work with employees to set performance standards and goals.
• Develop skills in observing, giving feedback, listening, and asking questions.
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• Make the performance review legally defensible.

  *90 day access period

In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.

Learning Objectives:

• Understand how important an orientation program is to an organization
• Identify the role of the human resource department in the orientation program
• Recognize how the commitment curve affects both new employees and their
• managers
• Know what companies can do to deliver their promise to new employees
• Determine the critical elements of effective employee training
• Establish the importance of having an employee handbook for new and longterm
• employees

*90 day access period

This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them.

Learning Objectives:

• Recognize the costs incurred by an organization when a wrong hiring decision is made.
• Develop a fair and consistent interviewing process for selecting employees.
• Prepare better job advertisements and use a variety of markets.
• Be able to develop a job analysis and position profile.
• Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions.
• Enhance communication skills that are essential for a skilled recruiter.
• Effectively interview difficult applicants.
• Check references more effectively.
• Understand the basic employment and human rights laws that can affect the hiring process.

*90 day access period

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

Learning Objectives:

• Understand what conflict is and how it can escalate.
• Understand the types of conflict and the stages of conflict.
• Recognize the five most common conflict resolution styles and when to use them.
• Increase positive information flow through non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies.
• Become more confident of your ability to manage conflicts to enhance productivity and performance.

  *90 day access period

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

Learning Objectives:

• Understand the role of goal setting in performance management.
• Have tools to help your employees set and achieve goals.
• Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
• Have a better knowledge of motivational tools and techniques.

*90 day access period

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs. To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.  

This course will assist with welcoming people with disabilities into workplaces, learning how to Interact with people with disabilities, identify and overcome barriers in the workplace, use respectful, appropriate, acceptable language in any circumstance, understand appropriate interaction during the hiring and interviewing process, and understand what job accommodation is and how it applies in a workplace.  

During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap.

Learning Objectives:

• Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
• Describe and apply language that is specific to each generation currently in the workplace.
• Explore organization strategies that overcome gap issues.
• Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

  *90 day access period

You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you'll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.  

After you complete this course, you will be able to, define creativity, identify the characteristics of a creative person, develop your creativity, understand the importance of creativity in the workplace, identify the benefits of creativity in the workplace, examine creative corporate cultures, foster creativity in the workplace, and apply brainstorming techniques.

Learning Objectives:

• Define creativity.
• Identify the characteristics of a creative person.
• Develop your creativity.
• Understand the importance of creativity in the workplace.
• Identify the benefits of creativity in the workplace.
• Examine creative corporate cultures.
• Foster creativity in the workplace.
• Apply brainstorming techniques.

  *90 day access period

In this course, you will learn what facilitation is, skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered.    

In this course, you will learn what makes a successful trainer and a successful training program. You will also learn about adult learning principles, the learning process, Kolbs experiential learning cycle, and learning styles. You'll even complete an assessment to help you identify your training preferences. Then, you will learn how to apply the learning cycle to assess needs, develop a program outline, choose training methods, design learning sequences, add some fun and games, and launch the program. You will also learn tips for delivering your program and managing difficult participants.  

The COVID-19 pandemic is affecting people around the world, resulting in health care systems being overwhelmed, people being confined to their homes, restrictions on travel, and the closure of businesses and industries. Because of this, many people are struggling with uncertainty and fear.

Learning Objectives:

• Understand what COVID-19 is and how it spreads
• Know how to protect yourself during this pandemic
• Understand what self-isolation and self-quarantine mean and how to comply
• Know what to do if you become sick
• Learn about psychological reactions to the situation
• Learn ways to manage stress and anxiety caused by the situation
• Learn proper techniques for washing hands, using hand sanitizer, using masks, and cleaning and disinfecting
• Recognize reliable sources of information about the pandemic

  *90 day access period

This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You'll also learn how to speak persuasively, ask good questions, and listen actively.  

In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants.