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Customer Service Essentials
996241

Customer Service Essentials

$95.00

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This online Customer Service Essentials Course is designed for anyone who works with members of the public face-to-face, over the phone, via email, social media or live chat. Excellent customer service will help individuals, teams and organizations build positive working relationships with both external and internal customers.

This course features several topics covering CRM Management, Call Center Training, Customer Service Management, and behavioral resources; helping to enable high standards of customer service at all times and ensure customers have the best experience, facilitating repeat business and positive recommendations.

Course Benefits

  • Learn at your own pace
  • Earn Certificate of Completion
  • 60 Day Access Period
Critical Elements of Customer Service

Critical Elements of Customer Service

$35.00
This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
Call Center Training: Sales and Customer Service Training for Call Center Agents

Call Center Training: Sales and Customer Service Training for Call Center Agents

$99.00
In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voicemail. We will also share a basic telephone script that you can customize.
Managing Customer Service

Managing Customer Service

$99.00
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

Learning Objectives:

  • Identify ways to establish links between excellence in customer service and your.
  • business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  *90 day access period
CRM: An Introduction to Customer Relationship Management

CRM: An Introduction to Customer Relationship Management

$99.00
This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.
Active Listening

Active Listening

$35.00
In this course, you will learn what active listening is and what qualities active listeners have. You'll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.
Becoming a Better Learner

Becoming a Better Learner

$35.00
After you complete this course, you will be able to understand what it means to learn and become a life-long learner, know what a mindset for learning looks like and how to adopt one, set realistic goals, understand what your network is and why expanding it is important, know how to ask questions and why that is important, become accountable for your goals and take responsibility, and know how to accelerate your learning.
Stress Management

Stress Management

$99.00
This course will teach you some different ways to look at stress, ways to take care of yourself to reduce the stress that you feel, and coping techniques. You will also learn some time management and organizational tips to help you work smarter.

Learning Objectives:

  • Understand that stress is an unavoidable part of everybody’s life.
  • Recognize the symptoms that tell you when you have chronic stress overload.
  • Change the situations and actions that can be changed.
  • Deal better with situations and actions that can’t be changed.
  • Create an action plan for work, home, and play to help reduce and manage stress.
*90 day access period
Problem Solving and Decision Making

Problem Solving and Decision Making

$99.00
In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.

Learning Objectives:

  • Apply problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes
*90 day access period
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