Critical Elements of Customer Service
$35.00
This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.
Learning Objectives:
- Understand what a customer service approach is.
- Understand how your own behavior affects the behavior of others.
- Demonstrate confidence and skill as a problem solver.
- Apply techniques to deal with difficult customers.
- Know how to provide excellent customer service.
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