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Hiring for Success: Behavioral Interviewing Techniques
$99.00This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them. Learning Objectives: Recognize the costs incurred by an organization when a wrong hiring decision is made. Develop a fair and consistent interviewing process for selecting employees. Prepare better job advertisements and use a variety of markets. Be able to develop a job analysis and position profile. Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions. Enhance communication skills that are essential for a skilled recruiter. Effectively interview difficult applicants. Check references more effectively. Understand the basic employment and human rights laws that can affect the hiring process. *90 day access period -
Entrepreneurship 101
$99.00In this course, you'll learn the basics of entrepreneurship. You will learn how to find and evaluate business ideas, flesh out those ideas by developing value propositions and financial projections, consider your ownership options, prepare the appropriate documents (including a business plan, pitch deck, and white papers), and gather funding for your business. You'll also learn the steps of developing, testing, marketing, and launching a product or service. To wrap things up, you'll learn how to grow your business and become an entrepreneurial leader. -
Business Writing That Works
$35.00This course will teach you the four Cs of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing emails, memos, and letters. -
Knowledge Management
$99.00In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. -
Intrapreneurship
$99.00In this course, you'll learn what intrapreneurship is all about. You will learn about the history and culture of intrapreneurship and assess your own intrapreneurial qualities. You'll also explore different ways that you can contribute to the intrapreneurial process. As well, you'll learn how to develop, screen, sell, and implement your ideas. Learning Objectives: Understand the importance of intrapreneurship in today’s economy. Identify the characteristics of an intrapreneur and assess your own strengths. Create an intrapreneurial team within your organization. Understand the process of intrapreneurship. Develop a new product or process idea. Understand the importance of a sales strategy. Create a start-up financial statement. -
Anger Management: Understanding Anger
$99.00This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. Learning Objectives: Recognize how anger affects your body, your mind, and your behavior. Use the five-step method to break old patterns and replace them with a model for assertive anger. Use an anger log to identify your hot buttons and triggers. Control your own emotions when faced with other peoples’ anger. Identify ways to help other people safely manage some of their repressed or expressed anger. Communicate with others in a constructive, assertive manner. *90 day access period -
Advanced Writing Skills
$99.00After you complete this course, you will be able to make your writing clear, complete, concise, and correct, improve sentence construction and paragraph development, deal with specific business requests, create effective business cases, proposals, and reports, and thoroughly document sources that you use in your writing. -
Facilitation Skills
$99.00In this course, you will learn what facilitation is, skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered. *90 day access period www.skillmatelearning.com -
Creating Winning Proposals
$35.00In this course, you will learn how to locate potential funders and how to match funders interests with organizational needs. Along the way you will also learn the basic elements of proposal writing for not-for-profit organizations and learn to understand the process for successful proposal writing and how to build effective relationships with funders. -
Critical Thinking
$35.00In this course, you'll learn what critical thinking is all about, what characteristics a critical thinker has, and what skills you may want to work on. Then, you'll work your way through a seven-step critical thinking model. Supporting skills, such as asking good questions, applying common sense, and thinking creatively, are also covered. -
Workplace Violence: How to Manage Anger and Violence in the Workplace
$99.00In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe. -
Orientation Handbook: Getting Employees Off to a Good Start
$99.00In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs. Learning Objectives: Understand how important an orientation program is to an organization Identify the role of the human resource department in the orientation program Recognize how the commitment curve affects both new employees and their managers Know what companies can do to deliver their promise to new employees Determine the critical elements of effective employee training Establish the importance of having an employee handbook for new and longterm employees *90 day access period -
Working Smarter: Using Technology to Your Advantage
$35.00In this course, youll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered. -
Overcoming Objections to Nail the Sale
$99.00In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well. -
Mobbing in the Workplace
$99.00After this course, you will be able to identify mobbing and how it differs from individual bullying, know why and how it occurs, know how it impacts the person targeted and the organization, know what actions to take if you are being mobbed, know how to avoid targeting someone, and know what action to take as an organization to stop mobbing before it starts -
E-Commerce Management
$99.00This course will give you the skills to develop, design, test and successfully run your e-commerce business. It looks at important components such as business plans and marketing while touching upon payment methods, software solutions, security and fraud awareness, and much more. With those topics covered you will have the skills to take your e-commerce business to the next level. -
Risk Management
$99.00In this course, you will learn about the seven Rs and four Ts that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. *90 day access period www.skillmatelearning.com -
Digital Citizenship: Conducting Yourself in a Digital World
$99.00You will be presented with the concept that, just as in the real world we have certain rights, responsibilities, and standards of behavior as citizens, this is true in the digital world as well. This will be supported by looking at the similarities between the two worlds. Your understanding of what digital citizenship entails will be increased by examining its three principles, each of which is comprised of three elements. You will be counselled on how to practice good citizenship using each of the elements. The course finishes up with giving you exercises designed to reinforce the principles. -
Body Language: Reading Body Language as a Sales Tool
$99.00In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You'll also learn how to send the right message with body language, dress, and personal interactions. -
Dealing With Difficult People
$99.00If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle, and we can have more successful outcomes. Upon completion of this course, you will be able to recognize how your own attitudes and actions affect others; find new and effective techniques for dealing with difficult people; be familiar with some techniques for managing and dealing with anger; and develop coping strategies for dealing with difficult people and difficult situations. *90 day access period www.skillmatelearning.com -
Being a Team Player
$99.00Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
Conducting Effective Performance Reviews
$0.00This in-depth course will cover the entire performance management process, various types of performance reviews, goal setting, feedback strategies, coaching tips, techniques for handling performance problems, and ways to maintain performance. Learning Objectives: Recognize the importance of having a performance review process for employees. Understand how to work with employees to set performance standards and goals. Develop skills in observing, giving feedback, listening, and asking questions. Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere. Make the performance review legally defensible. *90 day access period -
Onboarding: The Essential Rules for a Successful Onboarding Program
$99.00This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program. Learning Objectives: Define onboarding and describe how it is different from orientation. Identify the business benefits of onboarding. List the factors that contribute to a successful onboarding program. Build a team to create an onboarding program. Prepare a vision statement and goals for an onboarding program. Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up. Customize your onboarding framework. Identify which metrics you should track to evaluate program results. Create a branded, unique program that will strengthen your company’s image and market position. *90 day access period -
CRM: An Introduction to Customer Relationship Management
$99.00This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Successfully Managing Change
$99.00This course covers how to manage and cope with change and how to help those around you, too. Topics explored include understanding, accepting and reacting to change; and strategies for assisting with change to be accepted and implemented in the workplace. Learning Objectives: Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are. See change not as something to be feared and resisted but as an essential element of the world to be accepted. Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are. Recognize that before we can embrace the way things will be, we may go through a process of grieving, and of letting go of the way things used to be. See change as an opportunity for self-motivation and innovation. Identify strategies for helping change to be accepted and implemented in the workplace. *90 day access period -
Selling Smarter
$99.00In this course, you will learn why consultative and customer-focused selling are so important. You'll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Building an Online Business
$99.00This course will lead you from your idea to your online business. It will take a look at important components such as business plans and marketing while touching upon payments, online marketplaces, and much more. With those topics covered you will have the skills to become an online entrepreneur. -
GDPR Readiness: Creating a Data Privacy Plan
$99.00After completion of this course, you should be able to explain what a data privacy plan will include, know the important terminology and legislation regarding data privacy, map the flow of data in an organization visually, understand and write an information request procedure, develop an internal data handling procedure, understand and write a data security policy, understand and write a personal data protection policy, adapt your current client privacy policy, develop a data breach procedure, decide on training solutions for data privacy, know the other necessary pieces of the data privacy plan and help your organization write, implement, and review a data privacy plan. -
Research Skills
$0.00In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, you'll learn how to find information using the library's Dewey Decimal System, journals, and the Internet. -
Introduction to Neuro Linguistic Programming
$35.00This introductory course will teach the basics of neuro linguistic programming (NLP). You'll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language. -
Creative Thinking and Innovation
$35.00In this course, you will identify ways to develop your creative side and build a creative environment. You'll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing). -
Appreciative Inquiry
$99.00In this course you will learn about the appreciative inquiry process. To begin, you'll explore its fundamental principles and the 4-D model. You'll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization. Learning Objectives: Recognize and work with the fundamentals of Appreciative Inquiry. Describe the 4-D’s of Appreciative Inquiry: discovery, dreaming, design, and destiny. Work through a simple Appreciative Inquiry process. Create thoughtful, meaningful questions for your own Appreciative Inquiry initiative. Help organizations review what’s important, what they can become, and how they can get there. *90 day access period -
Marketing for Small Businesses
$99.00This course will teach you how marketing is different for small businesses, elements of a successful marketing message, what the marketing cycle looks like, how to build a marketing plan with the five Ps, how to market with social media, and how to create a marketing budget. You will also explore over 100 strategies and consider which ones are right for your small business. -
Honing and Delivering Your Message
$35.00Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course. -
Emotional Intelligence
$35.00This course will introduce you to the history of emotional intelligence and what its all about. You'll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. You'll also explore your personal values and vision statement to help guide you in your emotional intelligence development.
