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Six Sigma: Entering the Dojo
$99.00Once you complete Six Sigma: Entering the Dojo your skills in this practical area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voicemail. We will also share a basic telephone script that you can customize. -
Identifying and Combating Fake News
$35.00After you complete this course you will be able to: define fake news, recognize the difference between fake news and objective reporting, understand the impacts of fake news on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within fake news , and create your own fake news action plan. -
Microsoft Excel 365: Part 1: Formatting a Worksheet
$19.00In this course you will learn how to format text and cells, align cell contents, use Find & Select tools, and apply conditional formatting. -
Developing a High Reliability Organization
$99.00You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles. -
Code of Conduct: Setting the Tone for Your Workplace
$99.00Over the duration of this course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it. -
Negotiating for Results
$99.00In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing. *90 day access period www.skillmatelearning.com -
Working with the Media: Creating a Positive Working Relationship
$35.00You are going to have a good grasp of the interview process when you are done of this course, from the perspective of a regular citizen or as a professional spokesperson. In addition to speaking to the media, youre going to learn how to pass your message along via a press release or media package. Libel and slander will come under consideration as well as various types of media outlets and the concept of a professional relationship with the media versus a personal one. -
Office & Business Administration Essentials
$95.00This online Business Administration Essentials Course is designed for Individuals interested in pursuing a career in Office & Business Administration, Leadership, or current administrators and managers looking to expand their knowledge and skills in the field.This course set is also good for business owners or entrepreneurs who are looking to improve their organization's structure and efficiency. Course Benefits Learn at your own pace Earn Certificate of Completion 60 Day Access Period -
Managing Customer Service
$99.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Learning Objectives: Identify ways to establish links between excellence in customer service and your. business practices and policies. Develop the skills and practices that are essential elements of a customer service focused manager. Recognize what employees are looking for to be truly engaged. Recognize who the customers are and what they are looking for. Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage. *90 day access period -
Generation Gap: Closing the Gap in the Workplace
$99.00During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. Learning Objectives: Identify where the generation gap issue surfaces, and the impact it has on the modern workforce. Describe and apply language that is specific to each generation currently in the workplace. Explore organization strategies that overcome gap issues. Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap. *90 day access period -
Social Selling for Small Businesses
$99.00In this course, you will learn about the attributes of social selling, you will learn how to explore social selling can generate business leads, how to apply social selling strategies of relevance in social media. You will also develop an understanding of the power of leveraging different platforms and how to measure results. -
The Purpose Driven Trainer Series
$395.00This series will give you the skills that you need so that your students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the workplace. 90 day access period -
Business Writing That Works
$35.00This course will teach you the four Cs of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing emails, memos, and letters. -
Advanced Writing Skills
$99.00After you complete this course, you will be able to make your writing clear, complete, concise, and correct, improve sentence construction and paragraph development, deal with specific business requests, create effective business cases, proposals, and reports, and thoroughly document sources that you use in your writing. -
Selling Smarter
$99.00In this course, you will learn why consultative and customer-focused selling are so important. You'll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Writing Reports and Proposals
$35.00To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. You'll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material. -
Appreciative Inquiry
$99.00In this course you will learn about the appreciative inquiry process. To begin, you'll explore its fundamental principles and the 4-D model. You'll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization. Learning Objectives: Recognize and work with the fundamentals of Appreciative Inquiry. Describe the 4-D’s of Appreciative Inquiry: discovery, dreaming, design, and destiny. Work through a simple Appreciative Inquiry process. Create thoughtful, meaningful questions for your own Appreciative Inquiry initiative. Help organizations review what’s important, what they can become, and how they can get there. *90 day access period -
Building Your Self Esteem and Assertiveness Skills
$35.00In this course, you will explore what self-esteem is and where low self-esteem comes from. You will also learn ways to build your self-esteem, get what you want, and make others feel better about themselves. -
Emotional Intelligence
$35.00This course will introduce you to the history of emotional intelligence and what its all about. You'll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. You'll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Personal Brand: Maximizing Personal Impact
$35.00In this course, you'll learn what a brand is and how you can leverage it to make a personal impact. You'll define, design, and plan the interior elements of your brand (such as your confidence level and approach to others) as well as the exterior elements (such as how you dress and act). You'll also learn supporting skills, such as setting goals, communicating effectively, building your credibility, managing difficult conversations, influencing others, and speaking in public. -
Small Business Training for Entrepreneurs Library
Original price was: $495.00.$295.00Current price is: $295.00.Small Business Training for Entrepreneurs Bundle *90 day access period -
Microsoft Office 365: 2018 Feature Updates
$19.00By the end of this course, users should be comfortable using the new features released in 2018 for the desktop version of Microsoft Office 365, including features of Microsoft Word, Excel, PowerPoint, Outlook, Access, and Visio. -
Microsoft Excel 365: Part 2: Visualizing Data with Charts
$19.00In this course you will learn how to create charts and modify and format existing charts. -
Building Better Teams
$99.00After you complete this course, you will be able to understand the value of working as a team, develop team norms, ground rules, and team contracts ,identify your team player style and how it can be used effectively with your own team, build team trust, identify the stages of team development and how to help a team move through them, recognize the critical role communication skills will play in building and maintaining a team atmosphere, and identify ways that team members can be involved and grow in a team setting. Learning Objectives: Understand the value of working as a team. Develop team norms, ground rules, and team contracts. Identify your team player style and how it can be used effectively with your own team. Build team trust. Identify the stages of team development and how to help a team move through them. Recognize the critical role communication skills will play in building and maintaining a team atmosphere. Identify ways that team members can be involved and grow in a team setting. *90 day access period -
Meeting Management: The Art of Making Meetings Work
$99.00In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants. *90 day access period www.skillmatelearning.com -
Public Speaking: Influence and Persuasion
$35.00In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. Youll also receive an introduction to basic neuro linguistic programming techniques. -
Creating a Workplace Wellness Program
$99.00With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs. To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner. *90 day access period www.skillmatelearning.com -
Managing Pressure and Maintaining Balance
$35.00This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Public Relations Boot Camp
$99.00In this course, you will learn how to determine the type of information required in a particular situation, ways to approach PR strategically, how to create compelling releases, and techniques for managing media relations. Learning Objectives Apply the different purposes to strategic vs. tactical PR. Design a PR strategy. Develop strong relationships with reporters and journalists. Take your communication skills to a higher level. *90 day access period -
Conference and Event Management
$99.00In this course, you will learn all the essentials of event planning, including setting objectives, budgeting, using committees, advertising, choosing a venue, selecting a menu, developing takeaway items, gathering feedback for the plan, hosting the event, and evaluating how it all went. *90 day access period www.skillmatelearning.com
