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Customer Service Essentials
$95.00This online Customer Service Essentials Course is designed for anyone who works with members of the public face-to-face, over the phone, via email, social media or live chat. Excellent customer service will help individuals, teams and organizations build positive working relationships with both external and internal customers. This course features several topics covering CRM Management, Call Center Training, Customer Service Management, and behavioral resources; helping to enable high standards of customer service at all times and ensure customers have the best experience, facilitating repeat business and positive recommendations. Course Benefits Learn at your own pace Earn Certificate of Completion 60 Day Access Period -
Public Speaking: Influence and Persuasion
$35.00In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. Youll also receive an introduction to basic neuro linguistic programming techniques. -
Microsoft Excel 365: Part 2: Visualizing Data with Charts
$19.00In this course you will learn how to create charts and modify and format existing charts. -
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Developing Your Executive Presence
$35.00This course is going to provide you with the boost you might need to get the most out of your inter-personal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your interpersonal skills, your speaking and listening skills, plus sharpens your leadership skills. -
Microsoft Excel 365: Part 2: Enhancing Workbooks
$19.00In this course you will learn how to customize workbooks and prepare a workbook for audiences. -
E-Commerce Management
$99.00This course will give you the skills to develop, design, test and successfully run your e-commerce business. It looks at important components such as business plans and marketing while touching upon payment methods, software solutions, security and fraud awareness, and much more. With those topics covered you will have the skills to take your e-commerce business to the next level. -
Balanced Scorecard Basics
$99.00You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organizations mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. *90 day access period www.skillmatelearning.com -
Being a Team Player
$99.00Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
Advanced Skills for the Practical Trainer
$99.00To begin, you will explore the trainers role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered. *90 day access period www.skillmatelearning.com -
Creative Thinking and Innovation
$35.00In this course, you will identify ways to develop your creative side and build a creative environment. You'll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing). -
Business Process Management
$99.00To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered. -
Disability Awareness: Working with People with Disabilities
$99.00This course will assist with welcoming people with disabilities into workplaces, learning how to Interact with people with disabilities, identify and overcome barriers in the workplace, use respectful, appropriate, acceptable language in any circumstance, understand appropriate interaction during the hiring and interviewing process, and understand what job accommodation is and how it applies in a workplace. *90 day access period www.skillmatelearning.com -
Developing a High Reliability Organization
$99.00You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles. -
Code of Conduct: Setting the Tone for Your Workplace
$99.00Over the duration of this course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it. -
An Environmental Audit Primer
$99.00This course will give you the tools to conduct an internal environmental audit at your workplace. You will learn of the different types of audits and about auditors and the basic steps of an audit. This course will also teach you the essential aspects of an audit checklist and how to develop a checklist based on Environmental Management System procedures. You will also explore noncompliances, corrective actions and an audit closing meeting. -
Prospecting for Leads Like a Pro
$99.00This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls. -
Introduction to Neuro Linguistic Programming
$35.00This introductory course will teach the basics of neuro linguistic programming (NLP). You'll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language. -
Digital Citizenship: Conducting Yourself in a Digital World
$99.00You will be presented with the concept that, just as in the real world we have certain rights, responsibilities, and standards of behavior as citizens, this is true in the digital world as well. This will be supported by looking at the similarities between the two worlds. Your understanding of what digital citizenship entails will be increased by examining its three principles, each of which is comprised of three elements. You will be counselled on how to practice good citizenship using each of the elements. The course finishes up with giving you exercises designed to reinforce the principles. -
Microsoft Excel 365: Part 1: Formatting a Worksheet
$19.00In this course you will learn how to format text and cells, align cell contents, use Find & Select tools, and apply conditional formatting. -
Skills You Need for Workplace Success
$0.00Upon completing this course, you are going to know approaches to be an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem solving. You will also identify tips to giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace and learn a three-step process to building self-confidence. -
Building a Consulting Business
$99.00This course will guide you along your journey to starting your own consulting business. It will take a look at important components such as business plans and marketing plans while touching on networking and important documents you need to consider. -
Branding: Creating and Managing Your Corporate Brand
$99.00This course will get you started on the road to creating a perfect brand. You'll learn how to develop a visual identity from start to finish, the basics of graphic design, and how to keep your brand energized and alive. -
Networking for Success
$35.00In this course, you will learn how to identify opportunities, create a positive first impression, develop a memorable intro, start conversations, shake hands well, handle business cards, manage sticky situations, follow up with others, and organize your network. Youll also learn how to network in online spaces, such as LinkedIn, Twitter, and Facebook. -
Creating a Dynamite Job Portfolio
$35.00In this course, youll learn about the different aspects of your job package, including your resume, cover letter, and job portfolio. Youll also receive a plan that will get you to a job in 60 days, techniques for writing thank-you notes, and tips for choosing your references. -
Communications for Small Business Owners
$99.00If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. -
Microsoft Excel 365: Part 2: Organizing Worksheet Data with Tables
$19.00In this course you will learn how to create and modify tables, sort data, and filter data.
